Archive for the ‘Social Media’ Category

End of Financial Year Performance – Digital style

Sunday, July 18th, 2010

There has definitely been staggering growth in the Australian digital space during the 1st 6 months of the year. With a new financial year upon us I have no doubt that companies in Australia will continue to shift funding from offline to online. Thus I felt it timely to release a compilation of general digital statistics from the first half of 2010 to assist marketers and agencies alike to build their business case for online marketing initiatives. Enjoy!

eCommerce & General Internet Usage

1. Online Internet Usage in Oz - According to Nielsen, Australians spend an average of 17.6 hours a week online, making up 33 per cent of their total media time.
2. Online retail spend in Australia - eBay-owned payment company PayPal predicts online retail spending to reach $33.8 billion in Australia by 2012 – a significant increase on the $24 billion generated during 2009.
3. Loss of online sales to international providers - 40% of Australians online spend is going to overseas stores. Compare this to the US who are losing 10% to overseas counterparts and this crystalises the impact of delayed online investment by Australian retailers.
4. Average consumer online spend Australia - According to Frerk-Malte Feller, Managing Director, PayPal - in the last six months alone the average consumer spent $1,223 online, an increase of $130 from the second half of 2009.”
5. Retailer online investment in 2010 - According to a Forrester report released in July “online retailing in Australia 2010: Marketing, merchandising and customer service”, 69% of retailers are planning to invest in improved site content and 66 per cent will spend more time on online marketing to drive sales & growth.
6. Online purchasing frequency - According to the ACRS’ latest report: “Value and Optimisation in Multi-Channel Retailing”, approx 36% of Australians are making purchases online at least once a month and 6% are buying online once every week.
7. Online / Offline Channel Effect - According to the ACRS by 2012, nearly half of all retail transactions are expected to be executed by consumers crossing channels - making multi-channel retailing essential.

Social Media
8. Social Network & Forum Usage - According to Hitwise Australia social networking and forum usage increased 36.1% in the past year and overtook search engines as the most visited industry by Australian Internet users in March 2010.
9. The power of online WOM - According to a survey conducted by RightNow 16% of Australian consumers said they had stopped doing business with a company because of a social media discussion they had seen about how the company treats customers. Another 16% stated they had also seen a positive consumer discussion about a company and had gone on to make a purchase.
10. Influence of Online Reviews - A study by RightNow found more than half of respondents (58 per cent) deemed customer reviews and feedback online to be the most important source to influence decision making, of least importance was advertising in any shape or form.
11. Online Community Usage – Australians look to communities of interest such as parenting or sports sites as a key channel for social media discussion – 62 percent of Australian Internet users visited a message board or forum in 2009.
12. Online Video Usage - Australians have a huge interest in online videos and this continues to grow. In January 2010 alone, Australians consumed 33 million videos online daily.
13. LinkedIn Members - LinkedIn has seen one of the fastest growth trends amongst social media sites in Australia, with unique audience numbers increasing by 99 percent from July 2009 to May 2010.
14. Twitter Users - According to Tribalytic Twitter subscribers in Australia are estimated to stand at 2.5 million.
15. FourSquare Members - According to socialmedianews.com.au Sydney FourSquare users have reached the 60,000 mark.

Mobile Statistics
16. Australian Mobile Internet Usage - Australians’ ownership of internet enabled phones now sits at 43 per cent, with 29 per cent regularly using it to search, email, find maps and share their lives on Facebook, Twitter and MySpace.
17. Mobile Internet Behaviour - Internet searches are the most popular online activity on the phones. Some 73 per cent of mobile internet users users conduct online searches by mobile now, compared with 30 per cent a year ago.
18. Mobile Device Share - Nokia has 35% share of handsets in Australia vs Apple’s at 28%. Apples share is expected to reach 61 per cent this year, according to MediaSmart.

Search
19. Search Engine Market Share - According to Hitwise for the week ending the 10th of July 2010, Google’s market share in Australia equated to 92.52%, Bing was 3.44% and Yahoo was 2.39%.
20. Political Term Search Growth – Given the upcoming election this last one is a timely. Political related search terms are on the rise - Yahoo recorded a 6829.44% rise on the search term ‘Julia Gillard,’ a huge 8164.49% increase on the term ‘Julia Gillard biography’ and a 2600% increase on ‘Julia Gillard pics,’ from Wednesday 23 June until Friday 25 June. Additional search terms on the rise at Yahoo! included, ‘Australian Labor Party’ (2597.72%), ‘Tony Abbott’ (3107.65%), ‘Kevin Rudd’ (3106.67%), ‘Kevin Rudd biography’ (2042.72%) and ‘Julia Gillard MP’ (1334.60%).

References

http://news.idg.no/cw/art.cfm?id=C9356544-1A64-67EA-E489E8D76F64ADA4
http://www.smh.com.au/business/media-and-marketing/aussie-advertisers-yet-to-take-bite-of-apple-20100708-102ej.html
http://www.smh.com.au/digital-life/mobiles/australians-take-to-mobile-internet-20100429-tszn.html
http://www.socialmedianews.com.au/foursquare-has-60000-users-in-sydney-business-urvey/
http://www.digitallabblogasia.com/?p=408&utm_source=twitterfeed&utm_medium=twitter
http://www.insideretailing.com.au/Latest/tabid/53/ID/8517/Australia-reaches-customer-experience-impasse.aspx
http://www.dynamicbusiness.com.au/articles/articles-news/online-retail-grow-40-percent-by-2012-1785.html
http://blog.tribalytic.com/2010/05/13/how-many-australian-twitter-users-are-there-and-where-are-they-from/
http://www.hitwise.com/au/datacentre/main/dashboard-1706.html
http://www.computerworld.com.au/article/351204/search_engines_running_hot_gillard_krudd/
http://www.buzznumbershq.com/2010/australian-social-networks-and-forums-usage-increased-36-1-in-the-past-year/
http://www.marketingmag.com.au/news/view/consumers-go-multi-channel-for-retail-2238

© Digital Marketing Lab Blog

Written By: Teresa Sperti

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The Next Big Thing – Social Search?

Sunday, June 27th, 2010


There is no doubt that over the past few years search marketers have turned their attention to social media as a key channel to support the viral creation of links and to dominate SERPs onsite and offsite. However whilst most of our attention has been focussed around ranking in Google – many of us have failed to see the search opportunity that has grown within social networks and now many social networks such as Twitter search channels in their own right.

The sheer volume of users on social networks has even Google shaking in their boots and for good reason. Over the past few years Google’s direct search competitors have attempted to take on Google in the search race without denting their share. However in the meantime an unlikely competitor has risen to the top. Facebook has captured the attention of users on the internet and is now dominating the users internet experience attracting more visitors than Google in the month of May. And whilst the primary function of Facebook and other platforms like Twitter is not to search – social search is becoming significant. In fact according to a recent Nielsen study, social media sites such as Wikipedia, blogs, and social networks account for 18% of where searches begin. If this is the case social search is much bigger than Bing and Yahoo search combined in Australia.

Why is this so? In a recent article on Search Engine Watch – Mark Drummond put it nicely – “Facebook brings an entirely new opportunity for flavored search: ranking search results using the social connections between people, as captured in the open graph. What Google lacks is intimate knowledge of our interests and plans to proactively deliver information to us and this is precisely the advantage that Facebook has over Google.

Social Search Facts For Facebook & Twitter
Facebook
Facebook racked up over 600 million searches in May 2010. Compare this to January 2009 where search volumes were a mere 161 million and it is obvious to see that Facebook search is becoming a sizeable opportunity. A significant portion of searches are obviously related to people search as the average query length on Facebook is 2 words – however search is starting to evolve to cover topics related to fashion, electronics and travel. What is however most interesting is that Facebook are actively focussing on improving search within its eco-system with the launch of Open Graph. By leveraging content from its “LIKE” feature combined with sites actively integrating with Facebook ie like TripAdvisor, Facebook has started to collate content to serve up to users when they search for a particular theme or topic. Whilst still in a very premature stage – get it right and this could significantly move the goal posts in the search landscape as content is served up on the basis of user popularity. For more on Facebook search – refer here.

Twitter
It is hard to pin point accurate statistics for Twitter search with reports ranging from 350 million to 18 billion searches per month. Regardless of this, the numbers are sizeable. Combine this with content that finds users – rather than users searching for content and there is no doubt that Twitter presents a significant opportunity for businesses. But this doesnt come without a high level of competition. Twitter reporting more than four billion tweets are sent using the service in a given month – that is a lot of content that could appear within the SERPs thus optimisation is key.

What To Do About Social Search?Some of the normal rules still apply such as effectively tagging content, using descriptive keywords and the rest but what else do you need to consider?

Optimisation for Facebook
Facebook has released documentation to effectively embed tags onsite for open graph. By doing so you turn your web pages into graph objects, which will enable these pages to become part of the eco-system. For more information on the important tags that should be utilised refer to the below link;
http://developers.facebook.com/docs/opengraph

Optimisation for Twitter
In the 2nd half of 2010, Twitter is planning to launch Twitter annotations. The full benefits of this feature is not clear however it is believed to provide the ability to augment our 140 characters with other useful information to assist Twitter to more effectively understand the content its users are sharing. With this I expect a series of key optimisation techniques to emerge to improve your visibility within Twitter search. I also assume this will be combined with an improved search engine on Twitter so users can filter and sort information to find what they are looking for. For more information refer here.

Have you begun to optimise your site for social search? If so share some of your experiences below.

© Digital Marketing Lab Blog

Written By: Teresa Sperti

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realestateVIEW.com.au Goes Social With Hottest Property Search Campaign

Sunday, June 20th, 2010

Whilst I rarely blog about some of my own campaigns and initiatives for realestateVIEW.com.au I felt that this one warrants a blog article.

On Friday the 18th of June realestateVIEW.com.au launched its first major social media campaign on Twitter. The campaign which has been created in conjunction with Citrus, aims to find the hottest properties on the market as voted by the public. On the basis of the voting public realestateVIEW.com.au will announce the hottest properties on Friday afternoons and each week someone will win a weekly prize of a $1,000 Freedom Furniture voucher for voting.

Over the course of the coming weeks I will reveal the insights and learning’s from the campaign.

However if you want to learn more about the campaign or get involved visit – realestateVIEW.com.au/hottestpropertysearch

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Location Based Social Media – Coming To A Town Near You

Tuesday, June 8th, 2010

2010 is definitely the year of location based social media – well overseas that is. Whilst the many sites popping up are of course a few digital years off the Facebook and Twitter status – this new breed of social sites are set to follow in their big brothers footsteps.
So who is who in the location based zoo and what are some of the key usage statistics;

Foursquare
What is it? Foursquare allows you to share your location with friends. Users on Foursquare earn points and “badges” for checking-in frequently, or at a certain time. If you raise enough points you become “mayor” of a certain area.

Key Statistics:
Foursquare recently hit the 1 million user mark and is currently gaining momentum. According to CEO Dennis Crowley Foursquare is adding 15,000 users per day which is 450,000 per month. Furthermore according to Crowley, Foursquare is achieving approximately 700,0000 checkins per day and by the end of June should be achieving the 1 million mark.
In March 2010, Foursquare said it had 1.4 million venues logged in its system, with 1,200 businesses offering special deals to people who check-in via Foursquare.

Foursquare Partnerships:
To gain traction in the market, Foursquare has partnered with some major brands to provide organisations a unique way to connect with their audience and to get consumers talking about the Foursquare platform. Foursquare’s partnerships include the likes of Starbucks, MTV, PepsiCo and Bravo. The press and discussion associated with these partnerships have gained considerable coverage in the market and as such other brands such as Domino’s and Jimmy Choo have begun to leverage Foursquare as part of their marketing strategy.

Gowalla
What is it? Gowalla is a location-based social networking game created by Alamofire. Gowalla allows iPhone and Andorid phone users to check-in when they arrive at a business or location. By checking in, Gowalla stamps the user’s passport and provides them with rewards.
Hmm sounds a bit like Foursquare I know.

Key Statistics:
Statistics about Gowalla are hard to come by however despite all of the hype, Gowalla’s user base is dwarfed by Foursquare and currently stands at between 200,000 – 250,000 users. Even so Gowalla only had just over 100,000 earlier in the year so whilst its numbers are small it has been increasing share rapidly.

Gowalla Partnerships
Like Foursquare Gowalla is teaming up with several brands to drive interest and growth in the platform– however it seems these partnerships are more content / travel driven then possibly Foursquare. Gowalla sees its relevance for users on the move – particularly those that are travelling. Gowalla has partnered with National Geographic & The Washington Post to deliver walking tours and traveller advice. More recently Gowalla has also teamed up with the Austin Stateman newspaper to deliver 8 trips for users. Each trip offers a detailed description, map, editorial insight and user photographs.
It is difficult to determine if Gowalla is attempting to carve a unique position in the market in the travel arena – as it has also partnered with brands such as Chevrolet. However one thing is certain with a lack of differentiation between the services, both of them will need to consider where they will focus their energy – as only 1 geo-location social network will prevail, just look at what Facebook did to MySpace.

myTown
What is it?
Whilst all of the hype and talk has largely centred around Foursquare & Gowalla, another player has emerged – myTown. myTown, is a location based game that is sort of part geolocater, and part real life Monopoly and SimCity. When you go somewhere in your real life city, you check in at that location and get points, you can purchase the virtual equivalent of that location, and when other people in your town playing the game check in there you earn rent. Unlike Foursquare and Gowalla, myTown seems to take elements of virtual worlds and combine it with geo-location social media and so it may not be seen as a direct competitor to the above players.

Key Statistics
MyTown recently passed the two million users milestone, and is adding more than 100,000 new users a week. The location based game has notched up more than 60 million check-ins, with user spending a startling 70 minutes a day playing on average. However myTown has only formally launched in the US and is still only available as an iPhone app – thus myTown is obviously showing immense growth potential. In fact by the end of 2010 myTown aims to have over 6 million users on its platform and their latest $20 million in funding may just get them there.

myTown Partnerships
myTown has recently partnered with Google to boost its location based data set. Through the Google API myTown will gain access to Google’s massive data set of over 50 million locations around the world. This will enable myTown to rapidly expand to other countries (without having to form custom partnerships with local directories).
MyTown have also partnered with several brands including H&M earlier this year to provide users with points and virtual goods for checking in at store locations.

Google Latitude
What is it?
Trying to make their name in the social space, Google too has launched its own location based service – Google Latitude. Google Latitude is however no Foursquare, Gowalla or myTown. The service tracks you constantly, so there is no “checking in” or earning prizes.

Key Statistics
Whilst Google has failed to gain traction in the desktop social media market, they feel they have a competitive advantage in this market. Google Latitude already has over 3 million people signed up and by stealing a page from Foursquare’s book, an enhanced Latitude would have a check-in feature and a bolstered location history scheme. And since nobody can match Google’s grip on map data, Latitude would automatically add locations, whereas Foursquare requires user input. However it is important to note that a quarter of Latitude users have zero friends, meaning 750,000 users are largely dormant.

Google Partnerships
In true Google style, Google has partnered with the community to ensure its location based services benefit from the best development minds in the world.
Google announced that it will be launching an API (Application Programing Interface) that will allow people to build all sorts of different applications and layers on top of the system. But Latitude’s biggest hurdle toward mass-popularity is the iPhone. Google built a Latitude app, but Apple — who essentially hates Google — rejected it from the App store.

Whilst most of the above services are yet to truly cement sizable user bases in the local Australian market, it is only a matter of time and therefore it is likely that in the next 12 months location based marketing promotions will start to pop up across the Australian digital landscape.

© Digital Marketing Lab Blog

Written By: Teresa Sperti

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