Archive for the ‘PPC’ Category

The Long & Short of It – Paid Search That Is

Friday, September 11th, 2009

Over the past few weeks there has been a floury of industry talk surrounding AdWords including Google’s immediate and long term plans. Now a staple part of the digital strategy diet – AdWords it seems that despite its success Google is continuing its innovation assault on paid search to keep buzz going and to give us new and exciting opportunities in the short, medium and long term.

So what are they are what is the verdict?

Short Term
Google opportunities is a new tab which has been beta tested in the US and is now being rolled out to Australia and the UK as the next stage of testing. The tool provides advertisers with additional ideas for keywords that could be targeting complete with search volumes., as well as budget suggestions.

Verdict?
I have taken it for a little test drive and I would have to say this hasn’t rocked my paid search world. The tool provides similar functionality to the old campaign optimiser tool however is a little less labour intensive providing suggestions for an entire campaign rather having to optimise each ad group one at a time. In addition it demonstrates how many additional clicks you could achieve if you increased your budget to a certain level. The big difference however is that this tool has a prominent position in the main navigation which provides Google with more opportunity to recommend campaign changes to increase advertiser spend. On a more positive note however I am led to believe that this is just the start of a larger set of new tools that will help advertisers streamline campaign management.

Medium Term
Google knew the opportunity that video presented before many of us. Their purchase of YouTube and introduction of universal search demonstrated that Google was able to foresee how big the video opportunity would be and now they are taking it one step further. In the US Google is currently beta testing video ads in AdWords search results for the entertainment sector. The new AdWords feature remains in closed beta however Google intentions are clear.

Verdict?
This is definitely a good move for Google. The online advertising industry is far more dynamic than it was 5 years ago and Google knows it must move with the times and offer more interactive inventory to its standard search results . If organic search provides blended formats – why shouldn’t paid search? In addition as the next stage of the online advertising industry will be social advertising (whereby users can share advertising messages with friends) Google needs to provide more interactive ad units that will entice users to engage in such an activity. This is definitely just the beginning and I believe there will be a lot of innovation by Google in this area in the next 12 months.

Long Term
At a recent conference in the US, discussion focused on the long term possibilities of paid search. It is believed that eventually we will see a move away from a model of keyword targeting to a model whereby advertisers provide Google with a summary of product or service offering, pricing and product descriptions and it will do the rest. Whilst this is very early days, possibly at least 5 years away, such conclusions come at a time where keyword portfolio’s have been shown to be continually expanding from changes in search behaviour, making the optimisation process even more arduous. Thus Google knows to stay competitive it must make ease of use simpler for advertisers.

Verdict?
In principle something has to change as keyword portfolio management is becoming increasingly difficult. Obviously however until semantic search becomes a reality such a concept is not feasible. One thing though is for sure, given the rapid pace of digital, there is no doubt that in 5 years time paid search will take on a completely different form to maintain relevance in this dynamic space.
What do you think about the latest Google paid search innovations? Would like to know your thought.

© Digital Marketing Lab Blog

Written By: Teresa Sperti

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Is your PPC ROI cutting the mustard?

Monday, July 6th, 2009

With competition driving keyword inflation and marketing budgets falling improving ROI is the hottest topic around for PPC.

As I commenced managing my first PPC campaign a number of years ago, it is interesting to witness the impact competition has had on keyword inflation over time. So just how much is it?

Over the past 2 years alone the average CPC for one campaign I have managed has increased by 150%. Surprisingly whilst keyword costs the keywords quality score has improved and the position has remained nearly identical. All of which has happened in a category which has a moderate level of competition – thus I cannot imagine the rate of keyword inflation in categories such as travel.

This is slightly concerning in a time where Australian organisations are yet to fully embrace the digital phenomenon, so it is not unrealistic to conceive that keyword inflation will continue to grow at a similar rate over the next 18 months.

Thus what is more important than ever is for marketers to become more strategic in their campaign management to lower CPCs and improve ROI to get more bang from the paid search buck.

Here are my top tips to improve campaign ROI;

1. Negative Keyword Matching

If a significant portion of your keyword portfolio is set to “broad match”, it is extremely important to refine your campaign with a long list of negative keywords on an ongoing basis. Whilst broad match keywords are useful to ensure broad coverage across your product or service category, it can also lead to a significant portion of unqualified users visiting your site – decreasing campaign ROI.In particular one of the key issues with broad match keywords is Google will match “similar keywords” to the original query ie if I am targeting spring water, Google will also serve ads to a user searching on mineral water which are 2 very different products. Thus by refining your negative keywords list PPC marketers can maximise ad serving to its most relevant audience.
To understand the exact queries that are driving users to a site – utilise the “search query performance report” in the Google AdWords Report centre. This report enables campaign managers to identify the queries driving traffic to a site which are inappropriate and can be added to a negative keyword list.

2. AdGroup Refinement

After creating AdGroups, PPC marketers often overlook the opportunity to further refine their AdGroup strategy by segmenting AdGroups into smaller more relevant subsets of keywords and ad text. Overtime keywords are added to AdGroups, which can result in the ad text becoming less targeted and relevant to a users search query. Similar to the creation of an initial campaign strategy, review AdGroups and group keywords into new sub-themes which can be used as a basis to create new ad groups. By doing so campaign managers can create more targeted ad text and improve keyword quality scores – thus reducing CPCs.

3. ROAS Based Campaign Segmentation

With limited budgets it is important to allocate funding based on the best performing AdGroups and keywords. As budgets are set at the campaign level it is difficult to allocate funding towards AdGroups that are performing better than others. Thus rather than simply segmenting your campaigns by site or product type – consider segmenting campaigns based on ROAS.By grouping AdGroups into 3 categories, high, moderate and low return, and creating separate campaigns, campaign managers can allocating a higher proportion of ad spend towards the keywords that generate the highest return.

4. Day Parting & Bid Multiplier

Not all days were created equal when is comes to online consumer purchases. For example according to ComScore, consumers are 30% more likely to purchase a holiday on Monday or Tuesday thus using strategies to improve exposure and click-throughs on these given days can improve ROI.

Google AdWords provides campaign managers with 2 key tools to optimise campaigns on higher / lower conversion days. Ad Scheduling allows campaign managers to schedule when ads should and shouldn’t appear, whilst bid multiplier enables marketers to bid above or below the maximum CPC by setting a percentage increase or decrease on bids for given days / times.

5. Testing

Like many other marketing mediums, the importance of testing is integral to improve ROI. Apart from the more obvious elements to test such as ad text and landing pages, trial testing various keyword match types such as phrase or exact match along with keyword positions.
Google offers a position preference function to enable campaign managers to specify ads to be shown in a preferred position. It is important to note that Google does not guarantee position placement preferences because of factors related to the bidding process. However it can be a useful tool to improve campaign performance as many organisations have found better ROI when ads are shown in a given position. When conducting tests, ensure tests results are statistically significant before decisions are made on how to proceed, one tool to help you with the following is - http://splittester.com/.

Do you have any other tips to improve ROI on PPC? Share them below.

© Digital Marketing Lab Blog

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Your Business Case For Search – Aussie Trends & Statistics

Saturday, April 25th, 2009

Whether you are starting out in search, have an existing strategy you want to expand or are trying to sell search marketing to your clients, a good business case is essential. Australian statistics and trends to do this are essential but often difficult and very time consuming to come by.

I know that scouring the internet to find this information is not effective use of your time so I have done it for you. In this latest post I have also included some commentary on what impact these statistics have on your search strategy.

Search Market Share in Australia
1) Google – 91%
2) Ninemsn / Live – 3.9%
3) Yahoo – 3.15%
(Source: Hitwise Australia, April 09)

What does this mean? It is obvious that your SEO efforts should concentrate on ranking in Google, however do not discount Ninemsn & Yahoo for PPC as they can be a good low cost/competition channel for PPC advertising.

Searches Per Month
ComScore data released in September 2008 demonstrates how Australians search volume compares to our AsiaPacific counterparts. Every month nearly 10,000,000 Australian searches are conducted, which is 115 searches per user - the highest in the entire Asia Pacific region. This demonstrates the dependence Australians have on search engines as a gateway to the internet.

Search Growth
Many brands have still been slow to adopt Digital and continue to plough marketing expenditure into offline activities. Australians increasing reliance on search engines to research purchase decisions is evident in the growth in search volume overall and across key sectors.

Key Statistics Overall
Australian research by Outrider Australia released in December 2009 showed 80% of consumers use online research to inform their purchase decision.

Whilst Google announced January 2008 to January 2009 experienced a 20% growth in overall search traffic in Australia.

Sectors in Detail
Financial Services
Online Research Dependence;
45% of insurance purchases, and 44% of finance decisions are researched online.
12 month increase in Search Volume;
- 74% increase in banks and financial services (Nov 07 – Nov 08)
- 24% rise in credit card searches (Dec 07 – Dec 08)

Travel
Online Research Dependence;
Of those researching a travel decision 79% used online channels to do so.
12 month increase in Search Volume; 37% increase in travel related searches (Dec 07 – Dec 08)

Retail
Online Research Dependence;
Monash’s Australian Centre for Retail Studies has found that 50 per cent of Australian shoppers research their retail purchases online before they get to the store to buy.

Automotive
Online Research Dependence;
46% of potential car buyers head to the internet to conduct research related to their purchase decisions.
12 month increase in Search Volume “Automotive deals” achieved a 24% increase in search traffic (Dec 07 – Dec 08)

Real Estate
Online Research Dependence;
Nielsen online research in 2008 demonstrated just under 9 in 10 property buyers head to the internet for research & 85% for renters.
12 month increase in Search Volume: 41% increase in real estate related search volumes (Dec 07 – Dec 08)

Keyword Searches
At what stage of the purchase cycle are users searching;
Outrider Australia research showed overall search engines are used throughout the consumer research process with 27% conducting keyword searches midway through, and 9% search just prior to purchase.

In addition, research also found that the majority of those using a search engine first conducted a generic (or unbranded) keyword search.

What does this mean? It demonstrates the need to be within the users decision set early on, as searches diminish closer to purchase. It is important to rank for the 2 and 3 phrase terms not just those in the long tail – as longer tail terms are usually within the latter phases of the search cycle. The research also demonstrates the need for big brands to ensure that they are within the decision set – as relying on awareness alone will not guarantee a sale.

Click Share
In Australia it is believed that approximately 18% of clicks go to paid search, whilst 82% goes to natural search. Enough said about why both PPC & SEO are important to be used in combination.

Its in the long-tail
Identifying Australian statistics for growth in search length has been difficult thus US statistics are detailed below. Industry experts have indicated that Australia is following the global trend of users adopting longer search terms to source the information they are looking for.

What does this mean? The long tail growth demonstrates the need for an integrated PPC & SEO program. Some organisations adopt an either/or approach however the 2 strategies should work in combination. It is too costly to optimise your site for all long tail search terms thus it is important to adopt a comprehensive PPC strategy.

Browser Searching
Web users are adopting the Google search box as a browser and this is evident in the top global searches for 2008, all of which were brand names.

The top global search terms for the year of 2008 were;
myspace
craigslist
ebay
youtube and
myspace.com

What does this mean? As users become lazier it is important that you are bidding on your own brand to ensure you are not losing traffic to competitors. Whilst organisations can not bid on trademark brand names, they can bid on non trademarked brand names and other brand related terms.

Search Types
Local Searches Are Now 12% of All Searches,

According to a study by ComScore, local searches are growing at a faster pace than regular Web searches. Year over year, local search volume grew by 58% (vs. 21% for regular search) for a total of 15.7 billion searches. This represents 12% of all searches at the top 5 search portals.”

What does this mean? Is your site optimised for local search? Is your site submitted to the Google Local business centre. Local search will continue to increase as the adoption of mobile internet grows. Google is heavily investing in serving users with local results – demonstrated by its latest change in local maps which serves users information based on IPs so it is important that you understand local search and adapt your site/content accordingly.

If you have any other market information to share please do so by commenting below.

© Digital Marketing Lab Blog

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Google Content Network – Why It’s Now All That

Thursday, April 16th, 2009

If you have used PPC advertising for a while, chances are you have dabbled with the “content network/placement” with little success. If so you are not alone.

In the past the Google content network provided limited campaign control, lack of advertising format options and a large but somewhat hit and miss mix of sites. This has therefore left marketers with another under performing Ad network.

Over the past few years however, Google has invested significant efforts into building the network. In particular Google has focussed on the acquisition of partner sites to now offer an array of ad formats and new advertising alternatives, giving other advertising networks a run for their money.

I have reviewed the Google content network to bring you the pros & cons of the new and improved platform.

Pros
Media Placement & Format Options

The Google network is not limited to text based advertising.

Google has been working extremely hard to convince advertisers to offer various advertising formats. Australian sites such as The Age, Sydney Morning Herald & The Brisbane Times are just some of the quality sites in the network offering image and video advertising opportunities.

With the rise of rich media, Google has been quick to ensure it has dynamic ad inventory to provide advertisers with the flexibility to choose the most appropriate format for their message. Google’s acquisition of video giant YouTube has also opened up a plethora of opportunities for video content sponsorship and in-video branding.

The growing popularity of other online media has also lead Google to innovate by offering;
- Feed Placements
- In Game Placements
- Mobile Placements

Small Fish in Big Pond
Never before could small businesses dream of advertising on some of the major newspaper sites and even if they did they would be facing high CPMs. Google’s network allows cost per click advertising in various formats and for all budgets making it accessible to advertisers of all sizes.

Cons
Positioning

Ad positioning may still be an issue on the network with websites continuing to sell prime inventory through other networks / internal media sales teams thus it is difficult to ensure effective positioning.

Big Budgets – Big Losers
For big advertisers who can command significant reductions in rate cards, the CPA/CPC may not be as favourable on the Google network and the reporting may not be to the depth required to effectively manage these campaigns.

Niche Advertising
For advertisers with specialty products and services the content network may not provide the depth of inventory needed by the advertiser – resulting in low impression rates/visitors and lack of sites to project the message.

What’s Next
With social networks providing competition for Google through behavioural advertising, Google has announced its new behavioural targeting product. In mid March the internet giant announced its beta testing of behavioural advertising. Google is able to offer behavioural advertising through utilising cookies to track web users across its content network.

For more details on Google’s behavioural targeting click here http://googleblog.blogspot.com/2009/03/making-ads-more-interesting.html

The verdict
Google is definitely shaping up to provide a strong advertising network, in its pursuit for internet domination. The content network is definitely worth further investigation by brands in Australia to determine its application as part of an advertising strategy. I would continue to watch this space as I am sure there is much more to come from Google.

© Digital Marketing Lab Blog

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