Archive for the ‘Digital Strategy’ Category

The Next Big Thing – Social Search?

Sunday, June 27th, 2010


There is no doubt that over the past few years search marketers have turned their attention to social media as a key channel to support the viral creation of links and to dominate SERPs onsite and offsite. However whilst most of our attention has been focussed around ranking in Google – many of us have failed to see the search opportunity that has grown within social networks and now many social networks such as Twitter search channels in their own right.

The sheer volume of users on social networks has even Google shaking in their boots and for good reason. Over the past few years Google’s direct search competitors have attempted to take on Google in the search race without denting their share. However in the meantime an unlikely competitor has risen to the top. Facebook has captured the attention of users on the internet and is now dominating the users internet experience attracting more visitors than Google in the month of May. And whilst the primary function of Facebook and other platforms like Twitter is not to search – social search is becoming significant. In fact according to a recent Nielsen study, social media sites such as Wikipedia, blogs, and social networks account for 18% of where searches begin. If this is the case social search is much bigger than Bing and Yahoo search combined in Australia.

Why is this so? In a recent article on Search Engine Watch – Mark Drummond put it nicely – “Facebook brings an entirely new opportunity for flavored search: ranking search results using the social connections between people, as captured in the open graph. What Google lacks is intimate knowledge of our interests and plans to proactively deliver information to us and this is precisely the advantage that Facebook has over Google.

Social Search Facts For Facebook & Twitter
Facebook
Facebook racked up over 600 million searches in May 2010. Compare this to January 2009 where search volumes were a mere 161 million and it is obvious to see that Facebook search is becoming a sizeable opportunity. A significant portion of searches are obviously related to people search as the average query length on Facebook is 2 words – however search is starting to evolve to cover topics related to fashion, electronics and travel. What is however most interesting is that Facebook are actively focussing on improving search within its eco-system with the launch of Open Graph. By leveraging content from its “LIKE” feature combined with sites actively integrating with Facebook ie like TripAdvisor, Facebook has started to collate content to serve up to users when they search for a particular theme or topic. Whilst still in a very premature stage – get it right and this could significantly move the goal posts in the search landscape as content is served up on the basis of user popularity. For more on Facebook search – refer here.

Twitter
It is hard to pin point accurate statistics for Twitter search with reports ranging from 350 million to 18 billion searches per month. Regardless of this, the numbers are sizeable. Combine this with content that finds users – rather than users searching for content and there is no doubt that Twitter presents a significant opportunity for businesses. But this doesnt come without a high level of competition. Twitter reporting more than four billion tweets are sent using the service in a given month – that is a lot of content that could appear within the SERPs thus optimisation is key.

What To Do About Social Search?Some of the normal rules still apply such as effectively tagging content, using descriptive keywords and the rest but what else do you need to consider?

Optimisation for Facebook
Facebook has released documentation to effectively embed tags onsite for open graph. By doing so you turn your web pages into graph objects, which will enable these pages to become part of the eco-system. For more information on the important tags that should be utilised refer to the below link;
http://developers.facebook.com/docs/opengraph

Optimisation for Twitter
In the 2nd half of 2010, Twitter is planning to launch Twitter annotations. The full benefits of this feature is not clear however it is believed to provide the ability to augment our 140 characters with other useful information to assist Twitter to more effectively understand the content its users are sharing. With this I expect a series of key optimisation techniques to emerge to improve your visibility within Twitter search. I also assume this will be combined with an improved search engine on Twitter so users can filter and sort information to find what they are looking for. For more information refer here.

Have you begun to optimise your site for social search? If so share some of your experiences below.

© Digital Marketing Lab Blog

Written By: Teresa Sperti

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Highlights & Low Lights In Politics – Online Of Course

Wednesday, June 16th, 2010

As an election draws near the political discussions, debates and even slagging has already began as this is hotting up to be one of the more interesting elections of my time. Mining tax, emissions trading scheme, growing population, paid maternity leave and the general state of the economy has the pollies battling it out for the publics vote – but who is making most of the online opportunity? In 2007 Kevin Rudd utilised online mediums to connect with the public, but with every vote looking like it is going to count just what are political parties doing online – and what are they not doing. Below is the highlights and low lights that I see from our Aussie pollies.

Low Light - Search Engine No Show
Whilst KRudd and Tony Abbott are building their social presence, the absence of strong search rankings is an obvious flaw in their online political push. The sheer volume of searches surrounding the main contentious topics is significant – yet neither of the Liberal / Labour websites are to be seen within the top 10 results for many search terms related to contentious issues. With real time search, news search and traditional search there is a significant opportunity for either party to take the SERPs by the balls and use it as a key channel to educate the general public on their stance on the big issues.

Aside from this it is interesting that neither party is tapping into paid search of any form to tactically “be there” when new issues break or new legislation is passed. Whilst the pollies are spending millions offline in TV and radio I am surprised they have not taken this online to people with an interest in a particular policy.

Highlight – Liberal Party Site Strategy
The Australian liberal party has built interactivity and personalisation into its website through a range of tools. Two of the key features that sets the site apart from the Labour website are the drop and drag tag cloud and the crowdsourcing functionality. The tag cloud enables users to quickly and easily personalise their experience by selecting the key issues / policies they are interested in learning more about. Whilst the crowdsourcing feature allows users to contribute their ideas and have other users rank and comment on them. This provides the Liberal Party with some very sticky content and also allows the Liberal party to learn from the public and use this information to guide their political campaign by focussing on the issues that are important to their potential voters.

Highlight – Social Media
Social media seems to be one channel that both parties have embraced. Both parties have created Facebook groups, Twitter profiles and even YouTube channels mostly branded as the individuals – Tony Abbott & Kevin Rudd. From a Facebook perspective, the Labour party has used its fan page as a central source of content integrating videos from its YouTube channel and photos from its latest events to provide another hub and place to connect with the public outside of their own website. Whilst the Liberal party has established a similar strategy but utilises a “Get involved” tab to acquire users to their site. From a Twitter perspective KRudd obviously has a significant advantage when it comes to reach with over 1 million followers, which makes Tony Abbots profile look amateur. Both are using Twitter as an information hub and are also utilising the channel to humanise their public profiles.

Low Light – Email Acquisition
One of the highlights of Obama’s online campaign in 2008 was the prominent call to action to sign up to the Obama site. By doing so the Obama communications team was able to develop a robust communication strategy to keep Obama’s loyal followers up to date on his views, policies and successes on the campaign trail. Both parties seem to be falling short of exploiting this onsite for different reasons. The ALP has built a somewhat confusing sign up process whereby it is not really clear as to what the user is in-fact signing up to. Whilst the Liberal party on the other hand has hidden its email sign up below the fold on the home page – which would make it very difficult to acquire users. Add to this a lack of sign up features at key touch points on the site (ie within the latest news section) and this signifies a significant opportunity that has been lost to build an ongoing relationship with their potential voters.

Low Light – Mobile Presence
As mobile internet penetration continues to rise, it is interesting to see that neither party has really invested in the mobile space. A quick search online via my mobile browser and search via the apps store shows that the mobile channel has not really been considered as part of either parties strategy. With much talk about iPhone growth, the iPad launch and ever increasing mobile browsing behaviour it will be interesting to see if either party evolves their strategy in this space in the run up to the election.

This is just a snapshot of Australia’s leading political parties online. Have you noticed any interesting campaigns or use of channels by either party? If so please share them below.

© Digital Marketing Lab Blog

Written By: Teresa Sperti

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9 Ways Australian Brands Are Leveraging Twitter In Different Ways

Tuesday, May 4th, 2010

Twitter, within a few short years, has grown to be one of the leading social sites in Australia and the world. In Australia alone, Twitter receives more than 1.2 million unique visitors a month, providing a solid avenue for organisations to connect, engage and build relationships with new and existing consumers. However having a presence on Twitter is harder than just creating a profile and tweeting about how great your product is. Inspired by Brian Solis, 21 Twitter Tips , this article reviews how Australian organisations are adopting some of the different strategies he covers in his article.

If your brand is yet to have a Twitter profile hopefully this article provides you with some useful food for thought. Or if you have a profile but need to refine the strategy this article may provide clarity on the techniques that you could adopt to create a very useful and engaging Twitter experience in 140 characters.

Special Offers
Globally @DellOutlet has generated over $3 million in revenue through Twitter and Facebook via offers. Locally it seems that special offer strategies are one of the most popular tactics to use for a Twitter profile. @VirginBlue, @JetstarAirways and @tigerairwaysaus have established significant followings through their Twitter accounts. And it seems that it is paying off for at least some of them. In 2009 @JetstarAirways offered 1,000 seats for two cents – and sold out in hours (no wonder why). And in August, Jetstar announced a new route launch using Twitter with a “free seats” offer for its new Sydney-Melbourne services. As a result of its success Jetstar has announced a significant shift of its marketing budget towards social media in 2010.
However it is not just airlines that are leveraging the Twitter opportunity. EB Games currently has also adopted a similar approach by releasing special codes and discounts via their Twitter profile.

Word of Mouth Marketing
@Crust Pizza has been leveraging Twitter to spread the word about its pizza through its tweet promotion. Still running, this competition provides the opportunity for consumers to win free pizza on Friday by Tweeting - #CrustFreePizzaFriday. The competition is only open to Crust followers which I am sure has had a big impact on the growth of their number of followers which now stands at 2,530. Whilst quantifying the direct impact is difficult, the CEO of Crust is confident that the promotion has impacted their bottom line.

Customer Service
The Telco’s seem to be all over this one proactively seeking out unhappy customers and fielding direct client customer service issues. @VirginMobileAus is a great example of a brand monitoring the Twittersphere for unhappy customers and trying to right wrongs – see below.
eg @undisclosed Hiya, saw ur tweet RE: VM =( Is there anything I can do to sway ur impression? Pls DM, Thanks! =)

Crowdsourcing & Feedback
When Australia’s biggest realestate site re-launched their new platform they dedicated time to reviewing the feedback and actioning issues. And it seems they are not the only ones. Many Australian brands are reaching out to consumers to gauge feedback on websites including @WorldVisionAus @STATravel. However this is one strategy that I believe Australian brands could be using more of. Reaching out to a Twitter network for feedback on new offerings or crowdsourcing new ideas is a significant untapped resource and is a big opportunity for those in the online media / classifieds space as well as those in the fashion / retail space.

Information Networks
Information networks provide helpful alerts, notices and information to help followers avert problems or get up to the minute information. The obvious applications for such profiles include airlines and transport companies however few have taken advantage of this opportunity, however the AFL has. @AFL provides users with quarter by quarter updates on matches and tribunal results. In addition the AFL aggregates other club related information to keep footy fanatics completely up to date.

Employee Recruitment
Marketing to potential new staff through social media provides recruiters with a new way to seek referrals and applications for open positions at a lower cost and can enable brands to really reach out to brand advocates. Amongst other tweets, one of the core strategies for @WorldVisionAus is to do just that. Access their Twitter page and you will see recruitment is one of the core Twitter focuses.

Dedicated & Brand Channels
For some brands with multiple offerings, it is difficult to develop one dedicated profile and it also makes sense to establish exclusive channels or subchannels to share specific information and tap into a niche. @bigpondmovies & @bigpondmusic are examples of sub-brands adopting this kind of strategy. Although both are yet to build a significantly large following the profiles are tapping into niches to provide relevance and interact with users based on interest categories, which is a sensible strategy.

Aggregated Content & Topic Experts
Whilst this is a bit of a combination of Brian’s categories, it is one that has merit. Most organisations leverage Twitter to promote branded content and despite it being targeted and relevant there is a lot of value in aggregating and repackaging content on a particular topic / category of interest. @ABCnews is a good example of doing just this – it has adopted the branded channels strategy and combined it with aggregating content feeds from Twitter profiles to bring together a culmination of different views on the one topic. One good example of this is their @ABCnews/federal-parliament profile which aggregates content from Kevin Rudd, Joe Hockey, Malcom Turnbull and a host of other MPs.

Supply Chain Relationships
Not only is Twitter providing ways to develop direct relationships with consumers, however it is also providing brands with the opportunity to connect with their distribution channel to ensure they are kept up to date with product updates as well as to motivate distributors and empower them to spread messages through their individual networks. Amway @amwayausnz is one such company doing just that. Mr Coldwell, Head of Operations stated in an article just yesterday that - the use of social media fitted well with the overall philosophy of the Amway group, which saw itself as a community builder as much as a retailer. Their Twitter strategy aims to reach out and recruit new distributors and communicate with existing ones – and with nearly 150 followers and plenty of interaction it seems that it is already making an impact.

If you are about to embark on a Twitter strategy I would highly recommend Brian Solis article – as it definitely provides a lot of avenues to consider before developing a Twitter strategy

Got any other examples you would like to share that fit into the categories above or Brian’s categories? If so please share them below (no doubt I have missed some great Australian organisations using Twitter in unique ways)

© Digital Marketing Lab Blog

Written By: Teresa Sperti

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How Offline Activity Presents Online Opportunity

Monday, April 26th, 2010

It is often said that retailers are yet to quantify the link between online browsing and offline purchases and it is these trends that are hindering investment in digital. However a similar relationship exists between offline activities and their ability to drive online visitors and conversions and I am not talking about in traditional offline campaigns.
Popular TV series like Masterchef are capturing audiences offline and their love and excitement of this show is being translate into online activity. However is your brand taking advantage of the hype?

How MasterChef Is Driving Online Activity
The latest series of Masterchef has taken Australia by storm with 1.69 million people tuning into the premier of the series. But it isn’t just this 1½ hour slot that people are tuning into daily. Search trends show that at present the terms “MasterChef” & “Master Chef” are attracting 400,000 searches per month online alone.

What is however interesting is when overlaying monthly trends with generic terms like recipes it is clear that increases in food related searches mirror that of searches for the Masterchef show. Combine this with a simple Twitter search for the term Masterchef and it is easy to see just how hooked Australians really are. However whilst this seems like an obvious trend, it seems few are translating this into their online strategy.

Translating Trends Into Traffic
Not every show on TV presents a MasterChef opportunity however following the trends could prove very lucrative online for many organisations who operate in a field related to the latest hit TV show.

At present I believe there is probably 2 or 3 opportunities going by the wayside – MasterChef being one of them. And whilst Coles seems to own the branding rights on MasterChef, there are still many online opportunities to take advantage of – particularly if you were one of Coles biggest rivals. One of the other notable opportunities would be Underbelly which had 2.2 million people tune in to its series premier. Such programs could drive searches and interest in Australian crimes movies and books which could prove particularly beneficial for brands such as Borders.

Online Tactics Not For The Faint Hearted
Whilst planning tactics and initiatives around popular shows is not a completely new, this is not only relevant to offline TV activity. The rise of social media has meant that real time search is becoming increasingly more important as consumers react to their surroundings and move online for instant information gratification related to shows or events or world news.
Earlier this year I covered this very topic in an article about real time search and highlighted how Amazon re-acted to Michael Jacksons demise – with a full micro-site and digital strategy up within hours of his death. As a result of their swift action Amazon had cashed in on the opportunity before their competitors had even considered how to leverage the opportunity.

To build strategies around “pop search & social media culture” is of course not an easy task and requires flexibility in systems, processes and also a change in mindset for planning and reacting to news and fads. However those that do will gain a distinct advantage over their competitors in the coming years and are more likely to gain an advantage over their competitors online.

© Digital Marketing Lab Blog

Written By: Teresa Sperti

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