Australians adoption of smartphones has mobile internet usage growing at a rapid rate. Nowadays the mobile device facilitates communication (talk, text and social network interaction) , entertainment (mobile TV / video & gaming) and provides access to information anytime anywhere – making it the one device that no one can live without.
It therefore comes as no surprise that it’s one of the key channels that marketers need embrace with open arms now and in years to come. But it is not only the sheer amount of time consumers are spending on their devices that makes the channel valuable, it is the context in which consumers are using them that will make marketers stand up and take notice!
Below are 3 key trends which I believe no marketer can ignore.
Trend 1: Second Screen Mobile Usage Is Significant
According to a recent study by YuMe, some 60% of TV audiences are distracted by their mobile phone while watching TV. However according to Nielsen and Yahoo’s research, second screen usage is as high as 86%. Although the 2 surveys present a discrepancy in second screen usage both surveys indicate that the trend is significant and this presents an opportunity for marketers – an opportunity to integrate! Now more than ever marketers therefore need to think about how to transition audiences from a traditional TVC to a mobile device. Strategies include but are not limited to;
• SMS – to find out more or to enter competitions / promotions
• Mobile Search – recommending consumers to search for a particular phrase relevant to the ad content and
• Augmented Reality – A few brands have already experimented with AR to deliver a richer 3D / augmented experience. This might be just what the doctor ordered to reinvigorate dull brand TVCs
Trend 2: Mobile Usage In Store
Not only are mobile phones monopolising the in-home entertainment experience, mobiles are also playing an increasingly influential role in-store. According to research conducted by iModerate Research Technologies more than half of smartphone owners are using their mobile in store to enhance their shopping experience by comparing prices, finding store locations and checking for discounts. Whilst a survey conducted by independent marketing firm IPSOS OTX found 79% of smartphone users utilise their devices in store. In Australia, retailers are already feeling the digital pinch, however trends such as these indicate that the fight for customers is only going to get tougher – as your competitors are only a click away at the point of sale. These new instore consumers experiences are therefore prime territory for marketers looking to inject a brand into a target audience’s psyche at a critical juncture in their decision making process.
Trend 3: Cross-Media Influence
Whilst mobile / second screen usage is distracting consumers, research from IPSOS OTX revealed that traditional media has a strong influence on mobile usage. According to the research conducted, 68% of consumers search on their phones as a direct result of traditional ad exposure. This research comes as no surprise, as mobile phones provide consumers with the immediacy to act upon a relevant brand message. Search is however not the only way in which consumers can act on a brand message. AR has enabled brands like CommBank to engage with consumers in interactive ways – making a simple flat print ad – a 3D experience.
As these trends show, whether it is at POS, on TV or out and about, brands, particularly retail ones, need to consider mobile as one of the cornerstones of their marketing strategy not an after thought!
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